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7 best Help Scout alternatives in 2026

Looking for something like Help Scout but with a different price point, feature set or vibe? These are the strongest Customer Support alternatives in our directory, ranked.

1

Zendesk

The full-scale support suite with every channel.

Best for: Support orgs with volume and SLAs · Pricing: From $19/agent/mo
Help Scout vs Zendesk
2

Intercom

AI-first customer service with the Fin agent.

Best for: SaaS companies automating support with AI · Pricing: From $29/seat/mo
Help Scout vs Intercom
3

Freshdesk Free tier

Capable ticketing with a generous free tier.

Best for: Starting a help desk on a budget · Pricing: Free plan; from $15/agent/mo
Help Scout vs Freshdesk
4

Crisp Free tier

Chat, inbox and knowledge base with flat pricing.

Best for: Startups that want flat-rate support tools · Pricing: Free plan; from $45/workspace/mo
Help Scout vs Crisp
5

Tidio Free tier

Live chat plus the Lyro AI agent for small business.

Best for: Small ecommerce adding chat and AI answers · Pricing: Free plan; from $29/mo
Help Scout vs Tidio
6

Gorgias

Ecommerce help desk deeply wired into Shopify.

Best for: Shopify stores handling order questions · Pricing: From $10/mo
Help Scout vs Gorgias
7

tawk.to Free tier

Completely free live chat with unlimited agents.

Best for: Free live chat with zero budget · Pricing: Free
Help Scout vs tawk.to