Both are strong choices. The short answer: pick Help Scout if you are small teams that want friendly support at scale. Pick Gorgias if you are shopify stores handling order questions.
| Help Scout | Gorgias | |
|---|---|---|
| In one line | Shared inbox and help center that feels human. | Ecommerce help desk deeply wired into Shopify. |
| Pricing | From $22/user/mo | From $10/mo |
| Free tier | No | No |
| Best for | Small teams that want friendly support at scale | Shopify stores handling order questions |
| Category | Customer Support | Customer Support |
| Website | helpscout.com | gorgias.com |
Help Scout details Gorgias details