Both are strong choices. The short answer: pick Help Scout if you are small teams that want friendly support at scale. Pick Freshdesk if you are starting a help desk on a budget.
| Help Scout | Freshdesk | |
|---|---|---|
| In one line | Shared inbox and help center that feels human. | Capable ticketing with a generous free tier. |
| Pricing | From $22/user/mo | Free plan; from $15/agent/mo |
| Free tier | No | Yes |
| Best for | Small teams that want friendly support at scale | Starting a help desk on a budget |
| Category | Customer Support | Customer Support |
| Website | helpscout.com | freshworks.com/freshdesk |
Help Scout details Freshdesk details