Both are strong choices. The short answer: pick Help Scout if you are small teams that want friendly support at scale. Pick Zendesk if you are support orgs with volume and SLAs.
| Help Scout | Zendesk | |
|---|---|---|
| In one line | Shared inbox and help center that feels human. | The full-scale support suite with every channel. |
| Pricing | From $22/user/mo | From $19/agent/mo |
| Free tier | No | No |
| Best for | Small teams that want friendly support at scale | Support orgs with volume and SLAs |
| Category | Customer Support | Customer Support |
| Website | helpscout.com | zendesk.com |
Help Scout details Zendesk details