Both are strong choices. The short answer: pick Help Scout if you are small teams that want friendly support at scale. Pick Intercom if you are saaS companies automating support with AI.
| Help Scout | Intercom | |
|---|---|---|
| In one line | Shared inbox and help center that feels human. | AI-first customer service with the Fin agent. |
| Pricing | From $22/user/mo | From $29/seat/mo |
| Free tier | No | No |
| Best for | Small teams that want friendly support at scale | SaaS companies automating support with AI |
| Category | Customer Support | Customer Support |
| Website | helpscout.com | intercom.com |
Help Scout details Intercom details