Both are strong choices. The short answer: pick Zendesk if you are support orgs with volume and SLAs. Pick Tidio if you are small ecommerce adding chat and AI answers.
| Zendesk | Tidio | |
|---|---|---|
| In one line | The full-scale support suite with every channel. | Live chat plus the Lyro AI agent for small business. |
| Pricing | From $19/agent/mo | Free plan; from $29/mo |
| Free tier | No | Yes |
| Best for | Support orgs with volume and SLAs | Small ecommerce adding chat and AI answers |
| Category | Customer Support | Customer Support |
| Website | zendesk.com | tidio.com |