Both are strong choices. The short answer: pick Zendesk if you are support orgs with volume and SLAs. Pick tawk.to if you are free live chat with zero budget.
| Zendesk | tawk.to | |
|---|---|---|
| In one line | The full-scale support suite with every channel. | Completely free live chat with unlimited agents. |
| Pricing | From $19/agent/mo | Free |
| Free tier | No | Yes |
| Best for | Support orgs with volume and SLAs | Free live chat with zero budget |
| Category | Customer Support | Customer Support |
| Website | zendesk.com | tawk.to |
Zendesk details tawk.to details