Both are strong choices. The short answer: pick Zendesk if you are support orgs with volume and SLAs. Pick Intercom if you are saaS companies automating support with AI.
| Zendesk | Intercom | |
|---|---|---|
| In one line | The full-scale support suite with every channel. | AI-first customer service with the Fin agent. |
| Pricing | From $19/agent/mo | From $29/seat/mo |
| Free tier | No | No |
| Best for | Support orgs with volume and SLAs | SaaS companies automating support with AI |
| Category | Customer Support | Customer Support |
| Website | zendesk.com | intercom.com |
Zendesk details Intercom details