Both are strong choices. The short answer: pick Zendesk if you are support orgs with volume and SLAs. Pick Help Scout if you are small teams that want friendly support at scale.
| Zendesk | Help Scout | |
|---|---|---|
| In one line | The full-scale support suite with every channel. | Shared inbox and help center that feels human. |
| Pricing | From $19/agent/mo | From $22/user/mo |
| Free tier | No | No |
| Best for | Support orgs with volume and SLAs | Small teams that want friendly support at scale |
| Category | Customer Support | Customer Support |
| Website | zendesk.com | helpscout.com |
Zendesk details Help Scout details