Both are strong choices. The short answer: pick Zendesk if you are support orgs with volume and SLAs. Pick Gorgias if you are shopify stores handling order questions.
| Zendesk | Gorgias | |
|---|---|---|
| In one line | The full-scale support suite with every channel. | Ecommerce help desk deeply wired into Shopify. |
| Pricing | From $19/agent/mo | From $10/mo |
| Free tier | No | No |
| Best for | Support orgs with volume and SLAs | Shopify stores handling order questions |
| Category | Customer Support | Customer Support |
| Website | zendesk.com | gorgias.com |
Zendesk details Gorgias details