Both are strong choices. The short answer: pick Zendesk if you are support orgs with volume and SLAs. Pick Freshdesk if you are starting a help desk on a budget.
| Zendesk | Freshdesk | |
|---|---|---|
| In one line | The full-scale support suite with every channel. | Capable ticketing with a generous free tier. |
| Pricing | From $19/agent/mo | Free plan; from $15/agent/mo |
| Free tier | No | Yes |
| Best for | Support orgs with volume and SLAs | Starting a help desk on a budget |
| Category | Customer Support | Customer Support |
| Website | zendesk.com | freshworks.com/freshdesk |
Zendesk details Freshdesk details