Both are strong choices. The short answer: pick Zendesk if you are support orgs with volume and SLAs. Pick Crisp if you are startups that want flat-rate support tools.
| Zendesk | Crisp | |
|---|---|---|
| In one line | The full-scale support suite with every channel. | Chat, inbox and knowledge base with flat pricing. |
| Pricing | From $19/agent/mo | Free plan; from $45/workspace/mo |
| Free tier | No | Yes |
| Best for | Support orgs with volume and SLAs | Startups that want flat-rate support tools |
| Category | Customer Support | Customer Support |
| Website | zendesk.com | crisp.chat |