Both are strong choices. The short answer: pick Tidio if you are small ecommerce adding chat and AI answers. Pick Zendesk if you are support orgs with volume and SLAs.
| Tidio | Zendesk | |
|---|---|---|
| In one line | Live chat plus the Lyro AI agent for small business. | The full-scale support suite with every channel. |
| Pricing | Free plan; from $29/mo | From $19/agent/mo |
| Free tier | Yes | No |
| Best for | Small ecommerce adding chat and AI answers | Support orgs with volume and SLAs |
| Category | Customer Support | Customer Support |
| Website | tidio.com | zendesk.com |