Both are strong choices. The short answer: pick Tidio if you are small ecommerce adding chat and AI answers. Pick Gorgias if you are shopify stores handling order questions.
| Tidio | Gorgias | |
|---|---|---|
| In one line | Live chat plus the Lyro AI agent for small business. | Ecommerce help desk deeply wired into Shopify. |
| Pricing | Free plan; from $29/mo | From $10/mo |
| Free tier | Yes | No |
| Best for | Small ecommerce adding chat and AI answers | Shopify stores handling order questions |
| Category | Customer Support | Customer Support |
| Website | tidio.com | gorgias.com |