Both are strong choices. The short answer: pick Tidio if you are small ecommerce adding chat and AI answers. Pick Crisp if you are startups that want flat-rate support tools.
| Tidio | Crisp | |
|---|---|---|
| In one line | Live chat plus the Lyro AI agent for small business. | Chat, inbox and knowledge base with flat pricing. |
| Pricing | Free plan; from $29/mo | Free plan; from $45/workspace/mo |
| Free tier | Yes | Yes |
| Best for | Small ecommerce adding chat and AI answers | Startups that want flat-rate support tools |
| Category | Customer Support | Customer Support |
| Website | tidio.com | crisp.chat |