Both are strong choices. The short answer: pick tawk.to if you are free live chat with zero budget. Pick Zendesk if you are support orgs with volume and SLAs.
| tawk.to | Zendesk | |
|---|---|---|
| In one line | Completely free live chat with unlimited agents. | The full-scale support suite with every channel. |
| Pricing | Free | From $19/agent/mo |
| Free tier | Yes | No |
| Best for | Free live chat with zero budget | Support orgs with volume and SLAs |
| Category | Customer Support | Customer Support |
| Website | tawk.to | zendesk.com |
tawk.to details Zendesk details