Both are strong choices. The short answer: pick tawk.to if you are free live chat with zero budget. Pick Freshdesk if you are starting a help desk on a budget.
| tawk.to | Freshdesk | |
|---|---|---|
| In one line | Completely free live chat with unlimited agents. | Capable ticketing with a generous free tier. |
| Pricing | Free | Free plan; from $15/agent/mo |
| Free tier | Yes | Yes |
| Best for | Free live chat with zero budget | Starting a help desk on a budget |
| Category | Customer Support | Customer Support |
| Website | tawk.to | freshworks.com/freshdesk |
tawk.to details Freshdesk details