Both are strong choices. The short answer: pick Intercom if you are saaS companies automating support with AI. Pick Help Scout if you are small teams that want friendly support at scale.
| Intercom | Help Scout | |
|---|---|---|
| In one line | AI-first customer service with the Fin agent. | Shared inbox and help center that feels human. |
| Pricing | From $29/seat/mo | From $22/user/mo |
| Free tier | No | No |
| Best for | SaaS companies automating support with AI | Small teams that want friendly support at scale |
| Category | Customer Support | Customer Support |
| Website | intercom.com | helpscout.com |
Intercom details Help Scout details