Both are strong choices. The short answer: pick Intercom if you are saaS companies automating support with AI. Pick Gorgias if you are shopify stores handling order questions.
| Intercom | Gorgias | |
|---|---|---|
| In one line | AI-first customer service with the Fin agent. | Ecommerce help desk deeply wired into Shopify. |
| Pricing | From $29/seat/mo | From $10/mo |
| Free tier | No | No |
| Best for | SaaS companies automating support with AI | Shopify stores handling order questions |
| Category | Customer Support | Customer Support |
| Website | intercom.com | gorgias.com |
Intercom details Gorgias details