Both are strong choices. The short answer: pick Gorgias if you are shopify stores handling order questions. Pick Zendesk if you are support orgs with volume and SLAs.
| Gorgias | Zendesk | |
|---|---|---|
| In one line | Ecommerce help desk deeply wired into Shopify. | The full-scale support suite with every channel. |
| Pricing | From $10/mo | From $19/agent/mo |
| Free tier | No | No |
| Best for | Shopify stores handling order questions | Support orgs with volume and SLAs |
| Category | Customer Support | Customer Support |
| Website | gorgias.com | zendesk.com |
Gorgias details Zendesk details