Both are strong choices. The short answer: pick Gorgias if you are shopify stores handling order questions. Pick Tidio if you are small ecommerce adding chat and AI answers.
| Gorgias | Tidio | |
|---|---|---|
| In one line | Ecommerce help desk deeply wired into Shopify. | Live chat plus the Lyro AI agent for small business. |
| Pricing | From $10/mo | Free plan; from $29/mo |
| Free tier | No | Yes |
| Best for | Shopify stores handling order questions | Small ecommerce adding chat and AI answers |
| Category | Customer Support | Customer Support |
| Website | gorgias.com | tidio.com |