Both are strong choices. The short answer: pick Gorgias if you are shopify stores handling order questions. Pick tawk.to if you are free live chat with zero budget.
| Gorgias | tawk.to | |
|---|---|---|
| In one line | Ecommerce help desk deeply wired into Shopify. | Completely free live chat with unlimited agents. |
| Pricing | From $10/mo | Free |
| Free tier | No | Yes |
| Best for | Shopify stores handling order questions | Free live chat with zero budget |
| Category | Customer Support | Customer Support |
| Website | gorgias.com | tawk.to |
Gorgias details tawk.to details