Both are strong choices. The short answer: pick Gorgias if you are shopify stores handling order questions. Pick Intercom if you are saaS companies automating support with AI.
| Gorgias | Intercom | |
|---|---|---|
| In one line | Ecommerce help desk deeply wired into Shopify. | AI-first customer service with the Fin agent. |
| Pricing | From $10/mo | From $29/seat/mo |
| Free tier | No | No |
| Best for | Shopify stores handling order questions | SaaS companies automating support with AI |
| Category | Customer Support | Customer Support |
| Website | gorgias.com | intercom.com |
Gorgias details Intercom details