Both are strong choices. The short answer: pick Gorgias if you are shopify stores handling order questions. Pick Help Scout if you are small teams that want friendly support at scale.
| Gorgias | Help Scout | |
|---|---|---|
| In one line | Ecommerce help desk deeply wired into Shopify. | Shared inbox and help center that feels human. |
| Pricing | From $10/mo | From $22/user/mo |
| Free tier | No | No |
| Best for | Shopify stores handling order questions | Small teams that want friendly support at scale |
| Category | Customer Support | Customer Support |
| Website | gorgias.com | helpscout.com |
Gorgias details Help Scout details