Both are strong choices. The short answer: pick Gorgias if you are shopify stores handling order questions. Pick Freshdesk if you are starting a help desk on a budget.
| Gorgias | Freshdesk | |
|---|---|---|
| In one line | Ecommerce help desk deeply wired into Shopify. | Capable ticketing with a generous free tier. |
| Pricing | From $10/mo | Free plan; from $15/agent/mo |
| Free tier | No | Yes |
| Best for | Shopify stores handling order questions | Starting a help desk on a budget |
| Category | Customer Support | Customer Support |
| Website | gorgias.com | freshworks.com/freshdesk |
Gorgias details Freshdesk details