Both are strong choices. The short answer: pick Freshdesk if you are starting a help desk on a budget. Pick Zendesk if you are support orgs with volume and SLAs.
| Freshdesk | Zendesk | |
|---|---|---|
| In one line | Capable ticketing with a generous free tier. | The full-scale support suite with every channel. |
| Pricing | Free plan; from $15/agent/mo | From $19/agent/mo |
| Free tier | Yes | No |
| Best for | Starting a help desk on a budget | Support orgs with volume and SLAs |
| Category | Customer Support | Customer Support |
| Website | freshworks.com/freshdesk | zendesk.com |
Freshdesk details Zendesk details