Both are strong choices. The short answer: pick Freshdesk if you are starting a help desk on a budget. Pick tawk.to if you are free live chat with zero budget.
| Freshdesk | tawk.to | |
|---|---|---|
| In one line | Capable ticketing with a generous free tier. | Completely free live chat with unlimited agents. |
| Pricing | Free plan; from $15/agent/mo | Free |
| Free tier | Yes | Yes |
| Best for | Starting a help desk on a budget | Free live chat with zero budget |
| Category | Customer Support | Customer Support |
| Website | freshworks.com/freshdesk | tawk.to |
Freshdesk details tawk.to details