Both are strong choices. The short answer: pick Freshdesk if you are starting a help desk on a budget. Pick Intercom if you are saaS companies automating support with AI.
| Freshdesk | Intercom | |
|---|---|---|
| In one line | Capable ticketing with a generous free tier. | AI-first customer service with the Fin agent. |
| Pricing | Free plan; from $15/agent/mo | From $29/seat/mo |
| Free tier | Yes | No |
| Best for | Starting a help desk on a budget | SaaS companies automating support with AI |
| Category | Customer Support | Customer Support |
| Website | freshworks.com/freshdesk | intercom.com |
Freshdesk details Intercom details