Both are strong choices. The short answer: pick Freshdesk if you are starting a help desk on a budget. Pick Help Scout if you are small teams that want friendly support at scale.
| Freshdesk | Help Scout | |
|---|---|---|
| In one line | Capable ticketing with a generous free tier. | Shared inbox and help center that feels human. |
| Pricing | Free plan; from $15/agent/mo | From $22/user/mo |
| Free tier | Yes | No |
| Best for | Starting a help desk on a budget | Small teams that want friendly support at scale |
| Category | Customer Support | Customer Support |
| Website | freshworks.com/freshdesk | helpscout.com |
Freshdesk details Help Scout details