Both are strong choices. The short answer: pick Freshdesk if you are starting a help desk on a budget. Pick Gorgias if you are shopify stores handling order questions.
| Freshdesk | Gorgias | |
|---|---|---|
| In one line | Capable ticketing with a generous free tier. | Ecommerce help desk deeply wired into Shopify. |
| Pricing | Free plan; from $15/agent/mo | From $10/mo |
| Free tier | Yes | No |
| Best for | Starting a help desk on a budget | Shopify stores handling order questions |
| Category | Customer Support | Customer Support |
| Website | freshworks.com/freshdesk | gorgias.com |
Freshdesk details Gorgias details