Both are strong choices. The short answer: pick Freshdesk if you are starting a help desk on a budget. Pick Crisp if you are startups that want flat-rate support tools.
| Freshdesk | Crisp | |
|---|---|---|
| In one line | Capable ticketing with a generous free tier. | Chat, inbox and knowledge base with flat pricing. |
| Pricing | Free plan; from $15/agent/mo | Free plan; from $45/workspace/mo |
| Free tier | Yes | Yes |
| Best for | Starting a help desk on a budget | Startups that want flat-rate support tools |
| Category | Customer Support | Customer Support |
| Website | freshworks.com/freshdesk | crisp.chat |
Freshdesk details Crisp details