Both are strong choices. The short answer: pick Crisp if you are startups that want flat-rate support tools. Pick Tidio if you are small ecommerce adding chat and AI answers.
| Crisp | Tidio | |
|---|---|---|
| In one line | Chat, inbox and knowledge base with flat pricing. | Live chat plus the Lyro AI agent for small business. |
| Pricing | Free plan; from $45/workspace/mo | Free plan; from $29/mo |
| Free tier | Yes | Yes |
| Best for | Startups that want flat-rate support tools | Small ecommerce adding chat and AI answers |
| Category | Customer Support | Customer Support |
| Website | crisp.chat | tidio.com |