Both are strong choices. The short answer: pick Crisp if you are startups that want flat-rate support tools. Pick Help Scout if you are small teams that want friendly support at scale.
| Crisp | Help Scout | |
|---|---|---|
| In one line | Chat, inbox and knowledge base with flat pricing. | Shared inbox and help center that feels human. |
| Pricing | Free plan; from $45/workspace/mo | From $22/user/mo |
| Free tier | Yes | No |
| Best for | Startups that want flat-rate support tools | Small teams that want friendly support at scale |
| Category | Customer Support | Customer Support |
| Website | crisp.chat | helpscout.com |
Crisp details Help Scout details