Both are strong choices. The short answer: pick Crisp if you are startups that want flat-rate support tools. Pick Gorgias if you are shopify stores handling order questions.
| Crisp | Gorgias | |
|---|---|---|
| In one line | Chat, inbox and knowledge base with flat pricing. | Ecommerce help desk deeply wired into Shopify. |
| Pricing | Free plan; from $45/workspace/mo | From $10/mo |
| Free tier | Yes | No |
| Best for | Startups that want flat-rate support tools | Shopify stores handling order questions |
| Category | Customer Support | Customer Support |
| Website | crisp.chat | gorgias.com |